Shipping Policy

 
 
Last updated: 03/10/2025
 
At NaGoya Studios, we’re passionate about getting delightful children’s books into the hands of little readers—safely, affordably, and efficiently. Here’s everything you need to know about how we handle shipping within Australia and beyond.
 
🚚 Shipping Locations
 
We currently ship to:
 

• All states and territories within Australia

• Selected international destinations (please contact us using the Contact us box below for availability before placing your order)

 
⏱️ Processing Time
 

• Orders are typically processed  within 2 business days after purchase.

• Orders placed on weekends or public holidays will be processed the next business day.

• You will receive a confirmation email with tracking information once your order is dispatched.

 
📬 Delivery Estimates for Australia 
 

• Standard Parcel Post: 3–8 business days

• Express Post: 1–3 business days (metro areas)

 
Delivery times may vary depending on your location and Australia Post delays.
 
🌍 International Shipping
 

• International shipping times and costs vary by destination.

• Customs duties and taxes (if applicable) are the responsibility of the recipient.

• We are not responsible for delays due to customs clearance.

 
💲 Shipping Costs
 
All shipping costs, both Standard Parcel  and Express Post are clearly displayed at checkout before you complete your purchase.
  
​📦 Packaging
 

• Our books are carefully packaged to ensure they arrive in perfect condition. We use eco-friendly, recyclable materials wherever possible to support a cleaner planet for future generations.

 
❗ Lost or Damaged Items
 

• If your order hasn’t arrived within the estimated timeframe, please contact us using the Contact us box below.

• If your item arrives damaged, let us know within 7 days with a photo of the issue so we can resolve it quickly.

 
📫 Delivery Issues
 

• Please ensure your shipping address is correct at the time of order.

• We are not responsible for orders lost due to incorrect address details provided by the customer.

 
If you have any questions about your shipment, don’t hesitate to get in touch using the Contact us box below: